I had the most amazing experience I’ve ever had at an auto repair shop! Everyone was so genuinely friendly. There was never any pressure to get any additional work done. Everything that was going to happen to my car was thoroughly explained. Carlos and his shop made me feel at home from the start. One Saturday I happened to call after the shop was closed as I was unaware of their hours and it was my first time reaching out to them with an emergency auto issue. Carlos offered to reopen his shop to intake my car. I couldnt believe it. I don’t think many shops out here would do that for a first time customer! I have found the shop that I will be going to from now on in the Lacey area.
Carlos, thank you very much for those very kind and heartfelt words. We strive to go beyond what is expected in customer service, and it is our sincerest pleasure to serve you.
- Olympic Transmissions & Auto Care